ServiceNow Developer

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About the Job

We are seeking a skilled and experienced ServiceNow Developer to join our HUB Service Management team. As a ServiceNow Developer, you will play a crucial role in configuring, customizing, and maintaining our ServiceNow platform to meet the needs of our organization. You will oversee the configuration of our ServiceNow platform to ensure it meets the needs of our users and business. You will collaborate with various stakeholders, including IT teams and business users, to understand requirements and translate them into effective ServiceNow solutions.

Responsibilities:

• ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to fit business requirements. ServiceNow Modules in use include Incident Management, Change Management, Service Catalog, CMDB, Asset Management, ITOM and more.
• Scripting: Write and document clean, efficient, and maintainable code using JavaScript, Web Services, Angular etc. Code reviews and quality control checks should be undertaken as part of every update set/project/upgrade to guarantee maximum efficiency and productivity.
• Technical Acumen: Provide expertise for all technical issues related to development. Oversee the administration of multiple ServiceNow instances including access control, workflow automation, data management, integrations, and system maintenance/upgrade tasks.
• Requirement Gathering: Collaborate with implementation partners, system admins, business users and IT teams to gather requirements, understand process workflows, and translate them into efficient and scalable ServiceNow solutions.
• Solution Design and Development: Design and develop ServiceNow solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance.
• Testing and Quality Assurance: Manage tool configurations to ensure reliable production. Conduct thorough testing of ServiceNow enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices.
• Documentation and Training: Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.
• Continuous Improvement: Maintain ServiceNow certifications, stay updated on the latest ServiceNow features, updates, enhancements, and industry trends. Identify deficiencies or opportunities for process improvement and recommend innovative solutions to optimize the use of the ServiceNow platform.

Requirements:

• Experience: Minimum of 3 years of hands-on experience as a ServiceNow developer/ administrator configuring and customizing the ServiceNow platform particularly for ITSM, ITOM and HAM modules. Experience with ServiceNow product implementation is a bonus.
• ServiceNow Certifications: ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in one or more ServiceNow modules.
• Technical Skills: Proficient in ServiceNow platform configuration, including user management, access control, form design and workflow automation, scripting, business rules, UI policies, integrations with other programs/vendors, and reporting.
• ITIL Knowledge: Familiarity with ITSM/ITIL processes and best practices, particularly Incident Management, Change Management, and Service Catalog. ITIL v4 certification is a plus.
• Problem-Solving Skills: Ability to analyze complex business requirements, identify system issues, and propose effective solutions. Strong troubleshooting and problem-solving skills are essential.
• Communication and Collaboration: Excellent interpersonal and communication skills to effectively collaborate with management and stakeholders. Ability to gather requirements and provide training and support to external or internal users.
• Attention to Detail: Strong attention to detail and commitment to delivering high-quality solutions. Must possess a keen eye for identifying and resolving system issues and inconsistencies.
• Adaptability and Continuous Learning: Ability to adapt to changing priorities, handle multiple tasks simultaneously, and continuously learn and apply new concepts and technologies.

Although hybrid to a local HUB office is desirable, this position is open to remote candidates.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $110K to $125K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.