Customer Relationship Management Developer

Job Title: D365 CRM Developer

Job Summary:

We are seeking a skilled and customer-focused D365 CRM Developer to join our team. In this role, you will collaborate closely with cross-functional teams to design, develop, and maintain software components and services that empower customers to optimize their business processes. Your work will involve leveraging cutting-edge technologies and making data-driven decisions to meet customer needs effectively.

Location:

Candidates must be within commuting distance of Richardson, TX or Raleigh, NC or willing to relocate. Travel to project locations may be required.

Eligibility:

• Open to candidates authorized to work in the United States without employer-based visa sponsorship.
• Infosys is unable to provide immigration sponsorship for this role at this time.

Key Responsibilities:

• Design, implement, test, and maintain software solutions within the Dynamics 365 CRM ecosystem.
• Customize and develop solutions using C#, .NET, and Dynamics 365 frameworks.
• Leverage Azure technologies for implementing apps, services, APIs, and data integration.
• Ensure high-quality deliverables by adhering to robust software engineering practices, including testing, debugging, and optimization.
• Analyze and resolve technical issues, driving investigations to successful conclusions.
• Interact with clients effectively to gather requirements, provide updates, and deliver solutions.
• Collaborate in a global delivery environment and work independently or in team settings as required.

Required Qualifications:

• Bachelor’s degree or foreign equivalent from an accredited institution. Alternatively, three years of progressive experience in the field may substitute for each year of education.
• 4+ years of experience with D365 CE (Customer Engagement) and familiarity with Azure Implementations for apps, services, APIs, and data.
• Proficiency in C#, .NET, and Dynamics 365 customizations.
• Strong understanding of data structures, algorithms, and software engineering practices.
• Proven ability to plan, schedule, and deliver quality software solutions.
• Excellent analytical, problem-solving, and debugging skills.
• Exceptional client interaction and communication abilities.

Preferred Skills:

• Strong analytical and troubleshooting capabilities.
• Experience with creating detailed requirement specifications based on architecture/design processes.
• Solid collaboration skills, with a customer-focused mindset.
• Ability to make critical decisions independently in a dynamic and fast-paced environment.

Work Environment:

• Ability to work at a computer for extended periods.
• Effective communication through telephone, email, and face-to-face interactions.
• Potential travel as per project requirements.