Donor Relations & CRM Database Specialist

Forever Balboa Park is seeking a skilled and detail-oriented Database and Donor Relations
Specialist to join our development team. This role plays a key part in managing our donor
database and supporting our fundraising initiatives to help preserve and enhance Balboa Park.

About the Position
The Database and Donor Relations Specialist supports all fundraising initiatives, with a special
focus on maintaining and improving our donor database. Key areas of responsibility include
data management, gift processing, donor engagement, and event coordination.

Key Responsibilities

Database Management & Gift Processing (50%)
● Ensure the donor database is accurate, up-to-date, and organized.
● Monitor and enhance data integrity, running and building custom CRM reports.
● Manage data entry, gift processing, donor acknowledgment, and moves management
tracking.
● Develop and maintain metric dashboards to support data-driven decision-making.

Department Support (20%)
● Support annual fundraising efforts by answering donor inquiries, organizing meetings
and events and maintaining filing systems.
● Assist with donor communications, pledge renewals, and annual fund mailings.
● Provide administrative support for grant applications and other departmental needs,
including coordinating expense reports and budget tracking.

Botanical Building and Gardens Capital Campaign Support (10%)
● Coordinate campaign meetings, events, and logistics.
● Track campaign timeline, budgets, and donor prospects.
● Create and maintain philanthropic profiles of prospective donors for the campaign.

Membership and Community Partner Management (10%)
● Manage a portfolio of <$999 donors, including recurring monthly donors.
● Cultivate membership relationships through targeted communications.
● Steward current community partners, such as 1% for the Planet.

Event Support (10%)
● Assist with planning and executing virtual and in-person fundraising events.
● Organize invitations, track RSVPs, order food, coordinate vendors, and help with event
check-in.
● Represent Forever Balboa Park at events.
Key Performance Metrics
● Timely and accurate completion of gift processing and acknowledgment.
● Accurate donor data entry within two days of receipt.
● Timely preparation and documentation of donor communications.

Qualifications

Education and Experience
● Bachelor’s Degree required.
● 3-5 years’ experience in nonprofit development and donor database management.
● Experience with Bloomerang CRM software preferred.
● High-level administrative support experience preferred.
Skills and Competencies
● Detail-oriented with strong analytical skills.
● Proactive and action-oriented with excellent planning and time management.
● Effective verbal, written, and presentation skills.
● Ability to adapt in a fast-paced, dynamic environment.
● Proficiency with Google Suite and Adobe Acrobat DC.
● Relationship-driven with the ability to build trust and networks.
● Passion for the mission of Forever Balboa Park and knowledge of Balboa Park.

Physical Requirements
● Ability to lift up to 40 lbs., bend, stoop, kneel, and sit for extended periods.
● Strong oral and written communication skills, with attention to visual acuity.

Our Commitment
Forever Balboa Park is committed to fostering an inclusive and welcoming environment for all
employees, volunteers, and community members. We are an equal opportunity employer and
take affirmative action to prevent discrimination in all employment-related activities.

If you are passionate about nonprofit development and supporting Balboa Park, we invite you to
apply.

This job description describes the general nature and level of work expected of people assigned to this job. It is not intended to include all duties & responsibilities. Duties, responsibilities and related activities may change at any time with or without notice. The order in which the duties & responsibilities are listed is not significant. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their role.

Forever Balboa Park is an equal opportunity employer. Forever Balboa Park is committed to providing an inclusive and welcoming environment for all members of its staff, visitors, volunteers, subcontractors, vendors, and donors. We do not and shall not discriminate on the basis of race, color, religion, creed, gender identity, gender expression, age, national origin or ancestry, disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include but are not limited to hiring and firing of staff, selection of volunteers and vendors, and provision of services. We will take affirmative action measures to ensure against discrimination in employment, recruitment, and advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant.

 

Forever Balboa Park’s mission is to improve and advance Balboa Park so people and nature thrive together. Forever Balboa Park welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission. We place diversity, equity, and inclusion at the heart of our recruiting efforts, and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed.